So, what did Oliver do from a career management perspective? First, he objectified his intention to move from a support role to his employer's core business function. Once this goal was established, Oliver could interpret and manage situations for their ability to help him achieve this aim. This meant that when he was asked to take on additional workload and responsibility in a crisis, it was easier for him to see it as a proving ground for his talents. If he performed well it would be another qualifying step towards his goal of internal promotion.
Looking back on these events, on the subject of careers advice Oliver said: "I have used career services before and have generally been disappointed. I found that traditionally, such advice is focused purely on how to progress externally so it offered little help in my situation."
Oliver's experiences also prove how close opportunities for internal development can be. He was already in a position of trust within his employer's business. Demonstrating that he could be relied upon when the company needed him most confirmed his greater potential within the business and gave his managers the opportunity they needed to realise this too.